The picture doesn't look at all with the actual product looks like. The fabric is kind of cheap feeling and we were disappointed. Also the return procedures are very frustrating.
Thank you for taking the time to share your feedback — we truly appreciate hearing from our customers.
We always aim to represent our products as accurately as possible through photos, videos, and detailed descriptions, and we never intend to mislead. That said, we understand that screen settings, lighting, and individual expectations can sometimes cause colors or textures to appear slightly different in person.
Fabric feel is also very subjective, and we know preferences can vary from person to person. We carefully select styles we believe offer great value, comfort, and everyday wearability, and we’re sorry this one didn’t meet your expectations.
Regarding returns, we’re always working to improve that experience and appreciate you bringing this to our attention. Our goal is to be transparent, fair, and helpful every step of the way.
We truly value your feedback and thank you for giving us the opportunity to learn and grow.
— Everyday Poppy 🌸