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Refund policy
Returns & Exchanges
Thank you for shopping with us! We want you to love your items as much as we do. If for any reason you are not satisfied please contact us and we will be happy to assist you in exchanging your item for another item that will work for you. To process your exchange please email us at everydaypoppyid@gmail.com and give us your order number and item needing to be exchanged along with the reason for the exchange.
Everyday Poppy gladly accepts exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise for store credit only. Store credit is to be used for another in stock item within the 14 day exchange window.
Returns:
When returning an item for exchange, please take note of the following:
Return Shipping For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Everyday Poppy will not be responsible for items returned that are lost or damaged in transit. Customer is responsible for all return shipping fees. Send your return to: Everyday Poppy Attn: Return Department PO Box 291 Iona, ID 83427 Return to Store You may bring in your return for exchange to Everyday Poppy during weekly posted hours within 14 days of original purchase as long as it meets the above criteria. Email everydaypoppyid@gmail.com to inform us of this exchange. Please provide first and last name, order number and reason for the return for exchange. Please provide order # when coming into the shop for your exchange. Thank you for choosing to shop with us! XOXO, Everyday Poppy!
- Returns for an exchange must be post marked within 14 days of the date you received your shipment. We do not accept exchanges past 14 days of the date you receive your shipment, no exceptions. We do not accept exchanges if the item has been worn or damaged from washing.
- Your return package needs to include your packing order slip or a piece of paper with your first and last name, order number, and reason for returning the item(s)
- All returns for exchanges will be processed via store credit and is to be used for another in stock item within the 14 day exchange period.
- Customers are responsible for all shipping costs associated with the return of an item for exchange, we do not provide prepaid return labels.
- Any request made past our 14 day return for exchange policy deadline or request including final sale items will be declined.
- If an item appears worn, smells of perfume or essential oils, deodorant, makeup, or has animal hair, smoke it will not be accepted as a return for exchange.
- Orders CANNOT be changed, modified, or canceled after checkout.
- All sales are final on clearance items.
- Shoes need to be returned in their original box. Please place the shoe box in a protective box. If we receive the shoe box as the shipping box we will not accept the shoes as returnable. You will be responsible for shipping charges back to you.
- If you have any questions or concerns please email everydaypoppyid@gmail.com
- Send pictures of the defective item/area to everydaypoppyid@gmail.com
- State in your email your first and last name, order number, and the product name
Return Shipping For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Everyday Poppy will not be responsible for items returned that are lost or damaged in transit. Customer is responsible for all return shipping fees. Send your return to: Everyday Poppy Attn: Return Department PO Box 291 Iona, ID 83427 Return to Store You may bring in your return for exchange to Everyday Poppy during weekly posted hours within 14 days of original purchase as long as it meets the above criteria. Email everydaypoppyid@gmail.com to inform us of this exchange. Please provide first and last name, order number and reason for the return for exchange. Please provide order # when coming into the shop for your exchange. Thank you for choosing to shop with us! XOXO, Everyday Poppy!